Last updated on Nov 25 2025
Maxify Academy believes in helping its customers as far as possible, and has therefore a
liberal cancellation policy. Under this policy:
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Cancellations will be considered only if the request is made within 2 days
of placing the order. However, the cancellation request may not be entertained if the orders
have been communicated to the vendors/merchants and they have initiated the process of
shipping them.
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Maxify Academy does not accept cancellation requests for perishable items like flowers,
eatables etc. However, refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
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In case of receipt of damaged or defective items, please report the same to our Customer
Service team. The request will be entertained once the merchant has checked and verified
the issue. This must be reported within 2 days of receipt of the products.
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If you feel that the product received is not as shown on the site or as per your expectations,
you must notify our customer service within 2 days of receiving the product.
After assessing the complaint, our team will take an appropriate decision.
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For products with a manufacturer warranty, complaints should be directed to the manufacturer.
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In case of any refund approved by Maxify Academy, it will take 3–5 days for the
refund to be processed to the customer.
